NSZ-GT1 Google TV problem using wifi

[Jaybo903]

I hooked my Google TV up to our wireless internet and when I checked the speed it said 37mbps, which should be way more than enough to stream netflix, but for some reason it won't run at all. Has anyone had a similar problem or know of any kind of fix? I'm online and will answer any other questions to help solve the problem. Thanks for your help.

[Ads]

[lchandra]

I hooked my Google TV up to our wireless internet and when I checked the speed it said 37mbps, which should be way more than enough to stream netflix, but for some reason it won't run at all. Has anyone had a similar problem or know of any kind of fix? I'm online and will answer any other questions to help solve the problem. Thanks for your help.

I too had a similar problem.. my GTV connection was pretty slow (~2Mbps) while other devices were connecting at about 17Mbps.. I connected via ethernet to by-pass this issue... Could not figure out how to make it connect wireless and still maintain the speed..

[teslafied]

I'm having the same issue as we speak. My Wi-Fi started getting flakey about 6 months ago. It wouldn't connect to my encrypted network suddenly, only to my Guest. Today it won't detect any Wi-Fi at all. I tried system reset but that didn't help. I'm thinking Sony put really cheap Wi-Fi chips in these devices. My unit is only a little over a year old. I read its obsolete already. I'd expect to get years of use from it, not just a year. I paid good money for it and it wasn't cheap! If I can't resolve it or get Sony to help then I think that may be the end of my loyalty with them.

[Carlszone]

Hi

Haven't noticed any Wi-Fi issues on the GS7. I have 2 GTV devices running & typing via my computer at the moment. Just streamed a video in another thread w/no problem. I really don't think it's the unit. Try resetting the modem/router. Also testing via Ethernet might help in troubleshooting. It just might be yer ISP. GTV units don't really effect Wi-Fi, Wi-Fi effects the unit. There were earlier bugs that caused some units to drop the connection. But that was addressed a while ago.

Carl

[ChrisG8]

Wi-Fi with the NSZ-GT1 has been rock solid here, I have three NSZ-GT1s, all were customer returns I purchased used but only one is connected currently but each has been tested thoroughly. I also haven't had any issues on the network with any of the 15 or so other devices connected by Wi-Fi, Google TV boxes, TiVos, Blu-ray players, Rokus, laptops, tablet and an iPhone 5.

If you have an ethernet to Wi-Fi adapter, you might try that to see if it works. I have used the Linksys WGA600N with great results on my network.

[CatfishRivers]

Here are some Wi-Fi troubleshooting tips from the Sony web site:

View Document

[teslafied]

Thanks for sharing your experiences. The problem with my unit is very likely the unit itself, regardless of whether you've had issues with yours. When I go to settings, Network, Status, my Wi-Fi MAC address lists "Unavailable". If I then go back one screen to network and select Wi-Fi (not connected) it's reads Wi-Fi Error.

[ChrisG8]

Thanks for sharing your experiences. The problem with my unit is very likely the unit itself, regardless of whether you've had issues with yours. When I go to settings, Network, Status, my Wi-Fi MAC address lists "Unavailable". If I then go back one screen to network and select Wi-Fi (not connected) it's reads Wi-Fi Error.

I related my experience in response to your claim "I'm thinking Sony put really cheap Wi-Fi chips in these devices". I have 3 and see no issues with any of the 3, I think your claim is false but that doesn't mean yours hasn't quit working properly, it sounds like it has.

[CatfishRivers]

Thanks for sharing your experiences. The problem with my unit is very likely the unit itself, regardless of whether you've had issues with yours. When I go to settings, Network, Status, my Wi-Fi MAC address lists "Unavailable". If I then go back one screen to network and select Wi-Fi (not connected) it's reads Wi-Fi Error.

Did you try troubleshooting from the Sony document I linked to in my post #6 in this thread?

I'll post it here:

"The Wi-FiŽ signal drops out or keeps losing connection. Solution

If you are experiencing problems connecting to an active Internet connection, wireless service, no sound when using the Party Streaming feature or if you have audio dropout issues, you may need to reduce wireless interference on your system or change the location of your router. Follow these steps to try to improve your wireless network range and signal:


IMPORTANT: The speed of your Internet connection should be strong and fast enough to allow you to connect your wireless network system. We recommend that you test the speed of your Internet connection first, which would also affect any issues you may experience with audio dropout.


NOTE: This solution provides good, generalized troubleshooting for audio dropout and wireless connection issues. However, if you are experiencing video buffering issues, additional troubleshooting is available.


Check for a firmware update for your router.
-- Wireless communication problems may occur when using your wireless LAN router/access point if you have not updated the router to the latest firmware and/or software upgrade. Make sure that your router/access point has been upgraded to the most recent firmware upgrade, as these upgrades may improve and increase the performance of your router.


Check the location of your server or router.
-- If your server and component devices are located in a different room from where you have installed your wireless LAN router/access point, the wireless communication bandwidth could be too low or weak due to poor signal strength. Try to install your server, component devices and wireless LAN router/access point in an area of your home that is centrally located, if at all possible. If you move the system close to the router, you will increase the strength and the speed of the signal. If moving the location of the router is not possible, you can try using a wireless repeater/extender.


Make sure the router is broadcasting the Service Set Identifier (SSID).
-- In many cases the Internet video device will loose connection to the router between uses if the SSID is not being broadcast. To resolve this issue, change the router security setting to broadcast the SSID.


Check for obstacles.
--If there are any type of metallic objects (such as a metal desk, file cabinet, etc.), walls or if the router is on the floor, all of these could lead to poor wireless network performance near your server, component devices or wireless LAN router/access point. The farther away the router is from these objects, the stronger your connection will be.


Change your channel.
-- Due to interference from other wireless LAN networks, the current channel on your home network could become unstable; however, another channel may be clear and free of interference. Try changing the WIFI channel setting on your wireless LAN router/access point to see if the strength of your signal improves. Since the configuration on each router is different, if assistance is needed on how to change this setting, refer to the manual that came supplied with your router or visit the manufacturers website.


NOTE: The following tools can be used to inspect your wireless network and surrounding networks.


The inSSIDer tool will allow you to scan all surrounding wireless networks and determine the wireless channels they are operating on. It will also allow you to change the wireless channel frequency to one that is currently not used. This tool can be found at inSSIDer – Discover The Wi-Fi Around You | MetaGeek.
The Wifi Analyzer tool for Android™ devices turns your Android phone into a Wi-Fi analyzer. This app is available through the Google Play™ store app on your Android smartphone.


Check the antenna on your router.
-- Most of the antennas that come supplied with routers are able to broadcast in different directions. If you have a window near the router, try moving the antenna towards the window. If you are close to a wall, try positioning the antenna away from the wall. If your router has a removable antenna, check with the manufacturer to see if a) you are able to remove the current antenna without voiding a possible warranty and b) if they have a higher strength antenna that will improve your wireless signal.


Check other types of wireless interference.
-- Devices that emit electromagnetic radiation frequency waves (such as microwave ovens, cordless telephones, baby monitors, etc.) or other wireless communication devices will cause noise or interference that will result in poor wireless network performance. Due to the noise that these objects can generate, your server or computer may not be able to hear or communicate with the router. Try unplugging any of these items, such as a phone and/or a baby monitor to see if the interference improves. You may need to contact the manufacturer of your device to determine what frequency the device uses.


Check for an encryption key setting.
-- If your wireless network system is secured by encryption, the security key setting (WEP, WPA/WPA2) may be wrong, which would prevent you from connecting to the network. Confirm the security key setting on your wireless LAN router/access point and set the correct security key on the unit. Also, WPA2 is recommended, provided your equipment supports it. This is a more secure and more efficient security protocol, so streaming should be improved.


NOTE: Changing the wireless encryption protocol may resolve certain issues. Contact your Internet Service Provider (ISP) for additional information or assistance in changing the wireless encryption protocol.


Check the firewall settings.
-- If your computer is being used as the server for your wireless network system, if the Internet Connection Firewall (ICF) function is active on the computer, this may prevent the system from connecting to the computer. You may need to temporarily disable or change the firewall settings to allow the system to connect. (Details on changing the firewall settings can be found in the manual that came supplied with your computer.)


If you continue to experience network issues after following all of the steps above, we recommend using a wired LAN connection from your modem or router."

[CatfishRivers]

Also as suggested in step #2 in the following article - I suggest checking to make sure that your router hasn't filtered out your Sony GTV device. You might have to enable your Sony GTV by manually entering the MAC address of your GTV:

10 Wireless Router Features You Should Be Using but Aren't | PCMag.com

From the article:

"Any device that connects to a network has a MAC address assigned to its network adapter. To help lock security down on a network, use MAC address filtering to deny or provide access to your network.

MAC filtering is a standard feature on just about any wireless router. It can be used one of two ways: to prevent specific devices from accessing a network or to allow specific devices access.

To use it, enable it within the router's management interface. You then add each device's MAC address and select if you want to deny or grant that device access. The steps may vary a bit depending on the routers you have, but this is essentially how MAC filtering is configured on home and small business wireless routers. Quick tip: in most wireless devices the MAC address can be found in the network settings. From a Windows client, run the command "ipconfig/all." The physical address associated with the machine's wireless card is the MAC address. For OS X, find the MAC address under "Network Preferences," and in Linux use the "ifconfig –a" command as root user."