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LG Google TV (G2 and GA series) WiFi issues

Discussion in 'Google TV Major Issues' started by Fomol620, Apr 9, 2013.

  1. Fomol620
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    Fomol620 Active Member

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    have you recently purchased a GA6400 or GA7900 (or even a 2012 G2) and the TV just does not want to connect to WiFi? Wired works fine, but WiFi just will not connect.

    if so please sound off, especially if you have resolved the issue.

    also please provide the following info:
    1)ISP...who
    1a)Cable or DSL (coax or phone line)
    2)Router - make/model
    3)modem - make/model
    4)TV's serial number
    5) TV's software version (example...03.03.05)


    if enough of you guys respond i will compile all of your info and email it to LG customer service...hopefully it will get to an engineer somewhere.
  2. KenP
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    KenP New Member

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    You may be right on the money. But, have you tried to approach it from the other end -- namely the router. What does you security look like? Have you tried shutting it off and then enabling it in steps? Are you broadcasting your SSID? Those kinds of things may be contributing to your lack of sucess.
  3. Fomol620
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    Fomol620 Active Member

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    yea ive tried all of that. im very confident that its not on the router's end.
  4. Peteo
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    Peteo New Member

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    Fomol620, can you connect to wired? There is supposed to be an update to the GA6400 & GA7900 TV's today. Not sure if this will fix the issue you are having but its worth a try. I'm on wired and have not tried wireless yet.
  5. Fomol620
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    Fomol620 Active Member

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    wired works fine....just wireless will not. i dont think that there will be an update today. im not sure who told you that. can you post a link to whom told you that info? i would like to know how that person knew something that LG customer service did not know.
  6. Peteo
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    Peteo New Member

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    Check onlive twitter

    @OnLive @peteostro You are correct about the fix coming this Wednesday (4/10).

    btw lg customer service sucks
  7. Peteo
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    Peteo New Member

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    So the day went by without an update to the TV. I have contacted onlive and they said they are checking into seeing whats going on
  8. Fomol620
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    Fomol620 Active Member

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    the update is under testing right now. that should last from the 11th to the 15th and hopefully the update will be released by the 18th which is when most LG smart TV's will receive an update. (the 2012 LG Smart TV's will get an update on the 16th). once the testing is completed (hopefully) by the 15th then Google still needs to approve the update. if that takes longer than a day or two then the update will occur after the 18th.

    What Onlive probably told you is that the 10th is when they received info as to what the next update will be doing, not necessarily that the update would occur on that day.

    i might be able to tell you what the update will do to LG smart TV's but what it does to the GTV...i have no idea. the normal LG Smart TV's (for 2013) will be getting the Fios app added and to fix some error message as well.
  9. Fomol620
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    Fomol620 Active Member

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    LG customer service 'sucks' (as you say) mainly because Google nor LG has provided the customer service dept with any info on the new GTV. i do know that LG cust serv should be getting a sample GTV in their call center in the next few weeks. once that happens, it will take them a week or two to learn it and then they can help you. it doesnt help that this TV is the most complicated TV ever, and that most cust serv reps are not college educated.
    • Like Like x 2
  10. Peteo
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    Peteo New Member

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    Here's the Email onlive sent me:

    " LG will be publishing a system update for their TVs on April 10th. This update should fix the issue. Please let us know if you continue to see the blank screen after the update."

    That would be great, thanks.
  11. Peteo
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    Peteo New Member

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    Well thats not good, they should be the first ones to get the TV! I also think google needs to be more accessible to users of google TV. Seems like they hide behind the OEM's I wish they would have an active forum that their google TV employees would frequent
  12. Fomol620
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    Fomol620 Active Member

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    i agree. but apparently for competition reasons LG does not usually provide much info on new products until a month or more after they have been released. maybe the mentality there is that 'since we just released the product, most sales wouldnt be until a month or two later so not providing customer service with info before the products are released is justified.' i agree that this is a horrible way to work, but it seems common in the customer service industry.

    i also agree that google seems to hide behind the OEM's.

    i do know that if you post on the Google+ page, some of their employees to frequent it. there is usually a guy named Kevin that answers the GTV G+ page. from the different hangouts that i have seen, one of product managers/specialists is called REX and i think he is the man that you should hope/wish that your concerns get to.
  13. Peteo
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    Peteo New Member

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    Onlive updated their twiter:

    Looks like it was delayed on LG's side,new date for the release is 4/20,of course that could change as well.Thx for your patience
  14. Fomol620
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    Fomol620 Active Member

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    i just looked at onlive's twitter account and i do not see any tweet saying that...or did they send you a msg personally? just curious
  15. Peteo
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    Peteo New Member

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    It was a reply to my early tweet to them that I did not see any update
  16. Peteo
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    Peteo New Member

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    if you want you should tweet them yourself and ask when the fix for the GA6400 onlive app will be out
  17. Fomol620
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    Fomol620 Active Member

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    the video of the menu was much appreciated. question....what options are within the "speakers" menu?
  18. deathshead
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    deathshead New Member

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    I just bought a 47GA6400 and havent had any issues running high bit rate 1080 content via wifi and my
    little Netgear wifi router running tomato firmware. the signal is solid as a rock.
  19. numberboy
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    numberboy New Member

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    Hey Formol620

    do you know if they will have the FIOS app for our Google TV? I have the 55G2 and the 55GA6400, and my friend have the I believe is just smart TV and he was using FIOS and here I paid more of both of my TV and I can't even have FIOS app. hahaha
  20. Fomol620
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    Fomol620 Active Member

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    yea i dont think that the GTV's will get FIOS. that is really up to Google and Verizon...if they ink a deal.

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